Return policy

Return & Refund Policy

We want you to love every item you receive from Moveora. If something isn’t right, we’re here to help.

1. Eligibility for Returns

• Returns are accepted within 14 days of delivery.

• Items must be unworn, unwashed, in their original condition, with tags attached, and returned in the original packaging.

• Non-returnable items: final sale items, underwear or bodysuits, and gift cards.

2. How to Initiate a Return

Please contact our customer care team at support@vibecloset.co, and include:

• Your order number

• Which item(s) you’d like to return

• Your reason for return

• Photos, if relevant (e.g., for damaged items)

  We’ll respond with return instructions within 1–2 business days.

3. Refund Processing

Once we receive and inspect your returned item, we’ll notify you whether the refund is approved. If approved, the refund will be issued to your original payment method within 5–10 business days.

Note: Original shipping fees are non-refundable.

4. Exchanges

We currently do not offer direct exchanges. If you’d like a different size or color, please return the item for a refund and place a new order.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at support@vibecloset.co. We’ll work quickly to make it right.

6. Missing or Delayed Refunds

If you haven’t received your refund after the specified timeframe:

• Check your bank or credit card statement

• Contact your payment provider (processing times may vary)

• If it’s still unresolved, reach out to us at support@vibecloset.co for assistance

7. Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to a defect or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance—unfortunately, we cannot guarantee receipt otherwise.

Summary Table

Policy Aspect	Details
Return Window	14 days post-delivery
Item Condition	Unworn, unwashed, original tags & packaging required
Non-returnable Items	Final sale items, intimates (underwear, bodysuits), gift cards
Return Process	Email support@vibecloset.co with order number, items, reason, photos
Refund Timeline	5–10 business days to original payment method after approval
Exchanges	Not available — return and reorder instead
Damaged/Incorrect Items	Contact within 7 days to resolve
Return Shipping	Customer’s responsibility (unless defect/wrong item); trackable shipping recommended